Issues identified with www.scanii.com

Incident Report for Scanii.com

Resolved

The incident has been resolved and service fully restored.

Posted Oct 20, 2025 - 06:00 EDT

Update

The source of the issue appears to be problems with our cloud provider, AWS (https://health.aws.amazon.com/health/status), in the us-east-1 region

Posted Oct 20, 2025 - 05:53 EDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 05:52 EDT

Identified

Our monitors have identified an issue with our administrative portal (www.scanii.com) and our engineers were dispatched to address it. This does not impact content processing.

Posted Oct 20, 2025 - 05:30 EDT

This incident affected: Administrative (Management Portal (scanii.com)).