Hello everyone, late yesterday 12/17/19 around 22:30 EST a change made as part of the rollout of our new regions caused servers running in our EU1 region (Ireland) to believe they were running in AP1 (Australia). The issue was addressed today 12/18/19 at 15:30:00 EST with a change that corrected the location identification for those EU1 based servers.
Here is what happened during the incident:
Needless to say we’re not happy that this incident happened and that it took so long to identify the problem hence we are taking actions to prevent this from reoccurring in the future.